Refund policy

At Suele (Pty) Ltd ("Suēle") we want you to love your red light therapy device. If it is not right for you we make returns simple.

1. 30 Day Trial

• Try your device at home for 30 days from the day it is delivered.
• If you are not happy for any reason contact us within 30 days for a full refund of the product price.
• The product must be returned clean and complete with all parts and accessories in its original packaging.
• Proof of purchase is required (order confirmation or receipt).
• Products damaged through misuse or accidents are not covered by the trial.

Hygiene: Wearable products such as masks, belts, wraps and mats can be returned under the trial. Please clean them before sending them back. Every returned wearable is inspected and sanitised before any further handling.

2. Damaged or Defective Items

• If your product arrives damaged or faulty let us know within 7 days of delivery.
• We will replace it with the same item or refund you in full at no cost to you including shipping.

3. Refunds

• We will email you once your return arrives and has been checked.
• Approved refunds are paid within 7 to 14 business days to your original payment method.
• Original shipping fees are non refundable unless the item was faulty or incorrect.

4. Warranty

• All red light therapy devices come with a 3 year warranty.
• The warranty covers manufacturing defects. It does not cover misuse, drops or repairs done by anyone other than us.
• Warranty repairs are done locally in South Africa. Where a repair is not possible we will replace or refund the device.

5. How to Return

• Email hi@suele.co.za with your order number and we will send you the return address and steps.
• Return shipping is paid by you unless the item is faulty or incorrect.

6. Contact Us

📧 hi@suele.co.za
🏢 Suele (Pty) Ltd